Why I now hate EA

 HELP CENTER










Hello Michael,

Thank you for contacting Electronic Arts.

I have reviewed your e-mail and understand that you have not received the play for free funds. So please provide the following details so that I will investigate the issue.

1. Account used to make the purchase:
2. Exact date and time of purchase:
3. Number of play for free funds purchased:
4. Payment method used:
5. Amount paid for the purchase:

Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledgebase online: http://help.ea.com/

Regards,
Richa
Electronic Arts – World Wide Customer Experience

Mike

May 15

to Customer

I was on this account removed for security under the username. removed for security
I purchased the funds with paypal on May 9th.
I purchased 15,000 Funds 
I payed $21.59 for this purchase
As I said before I have tried to contact you twice before with no response.

 HELP CENTER










Hello Michael,

Thank you for writing back to us at Electronic Arts with the requested information.

I have checked the transaction under your account and the transaction for $21.59 could not go through, and the transaction got cancelled. Please get in touch with your bank or appropriate service provider if any amount has been charged for the transaction. Feel free to request for chargeback or similar process if they claim that money has been transferred to us.

If there is anything else we may do to assist you please let us know.

At Electronic Arts, we express gratitude for your interest and request the same in the future. To know more about our online knowledgebase, please visit:http://help.ea.com/

Regards,
Richa
Electronic Arts – World Wide Customer Experience

They say the money was sent and received I just really could use these funds right now so I don't care what we do as long as I get the funds.















 HELP CENTER










Hello Michael,

Thank you for writing back to us at Electronic Arts.

Please let me clarify that I have checked the transaction under your account and the transaction for $21.59 could not go through, and the transaction got cancelled.

Rest assured, you have not been charged for this order. Therefore, if you still see any charge on your account statement, it is the pre-authorization charge, not an actual charge. Pre-authorizations are typically held for a few days when using a credit card. Please allow 5-6 business days to waive this charge from your account.

We at Electronic Arts appreciate your efforts and involvement in our Games and take this opportunity to express our gratitude and extend support throughout. Please feel free to get in touch with us anytime. Also, please access our online knowledgebase on: http://help.ea.com/

Regards,
Richa
Electronic Arts – World Wide Customer Experience




It has been seven business days and nothing has happened...

 HELP CENTER










Hello Michael,

Thank you for writing back to us at Electronic Arts.

I understand that you still have not received the funds. I understand how disappointing it is. Please provide me the scan copy of the bank statement showing the purchase from EA, so that I will verify it and provide you the solution.

Electronic Arts values your affiliation and looks forward to hear from you. Also, in case of any help, please get in touch with us anytime. Alternatively, please visit our extensive knowledgebase online: http://help.ea.com/

Regards,
Richa
Electronic Arts – World Wide Customer Experience
I now cannot even log into lord of ultima is this some scheme? Do I need to get a lawyer involved?I have apparently been banned this is an absolute outrage I want a reason as to why I was banned







 HELP CENTER










Hello Michael,

Thank you for contacting Electronic Arts. I appreciate you for showing your interest in the game “Lord of Ultima”.

Firstly, I understand the frustration you are enduring at the moment for not getting a feasible solution to your purchase related problem.
After reviewing your issue, I have checked your account and hence, I am escalating your issue to the higher authority for further verification. However, due to high flow, the higher authority would take 6 - 7 business days to contact you.

I know you have been disappointed, but it was never our intention. At Electronic Arts, we value you immensely and request your affiliation in the future. To know more about EA Games, please visit our extensive knowledge base online: http://help.ea.com/

Regards,
Mayank
Electronic Arts - World Wide Customer Experience


I would also wish to know why my EA account was banned 







 HELP CENTER










Hello Michael,

Thank you for contacting Electronic Arts Customer Support. I do apologize for any delay in my response. Thank you for your reply.

I have reviewed the previous correspondence and your account was Banned for a Charge Back with in Lord of Ultima game. I will be able to unban your account as a One Time Courtesy. I will need for you to respond back to this email and acknowledge that you understand and agree to the following:

Please keep in mind that if you have any future issues with In Game Purchases please contact us first so that we may resolve the issue for you and prevent your account from being Permanently Banned.

Please not that if the case has not been responded to with in 3 to 5 days the status will be set to resolved. You may reopen the case at any time if the issue was not resolve.

Should you require further assistance about this or any Electronic Arts game in the future, please visit our web site and review our extensive Self Help Knowledge base (http://support.ea.com).

Best Regards,

Cory S.
Electronic Arts – World Wide Customer Experience




I acknowledge this please unban me.









 HELP CENTER










Hello Michael,

Thank you for your reply!

I apologize for the delay in my response, and I understand how frustrating this issue can be. I'll do everything I can to resolve this for you!

Thank you for your understanding on this issue. I have activated your account which should be ready for use again.

Please be aware that any further charge backs after this time will result in a final account termination

Thanks again for writing us. We look forward to helping you answer some of your questions and hope you enjoy playing EA games!

Best Regards,
Thomas K.
- EA Customer Service





Receipt I sent to them: 



























So what have we learned from this? Don't dispute them taking your money and giving nothing in return or they WILL ban you.